Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing times are 1-3 business days. Shipping times vary by location:
* **US Standard:** 5-7 business days
* **US Express:** 2-3 business days
* **International:** 10-15 business days
You will receive a tracking confirmation once your order ships.
You can create an account during the checkout process by selecting “Create an Account” or by clicking the “Account” icon in the top right corner of our website and following the prompts.
You can manage your saved addresses by logging into your account on our website and navigating to the “Address Book” section.
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package’s journey. You can also track your order by logging into your account on our website.
For your security, we do not store your full credit card information on our servers. Your payment details are processed securely by our PCI-compliant payment partners (like Paystack or PayPal). For faster checkout, you can securely save your payment method with them.
Sales tax is charged for orders and we are required to do so by law. The amount will be calculated and displayed at checkout.
Yes! We offer **Free Worldwide Shipping on all orders over $100. For orders under $100, standard international shipping rates will apply at checkout.
Yes, all items from a single order are shipped together in one package. If you place multiple orders, they will be shipped separately.
If you need to swap an item
Returns and Exchanges
We want you to love your items! We offer a 30-day return policy from the date of delivery for items in their original, unworn, and unwashed condition with all tags attached. Sale items are final sale. For full details, please see our [Returns Policy] here
We sincerely apologize for the error! Please contact us at info@themickingco.com with your order number and a photo of the item you received. We will send you the correct item immediately and provide a prepaid shipping label for you to return the incorrect one.
We’re sorry to hear that! Please contact our support team at info@themickingco.com within 7 days of receipt. Include your order number and photos of the damaged item and packaging, and we will swiftly resolve the issue for you.
Please do not mail any returns without first contacting our customer support team. Once your return request is authorized, we will provide you with the correct return address and a prepaid shipping label if applicable.
For the quickest assistance, please email our dedicated happiness team at info@themickingco.com. We monitor this inbox closely and will get back to you within 24 hours.
Please contact us immediately at info@themickingco.com with your order number and the correct address. We can only modify the shipping address if the order has not yet been processed for shipment. We are not responsible for orders shipped to an incorrect address provided by the customer.
We process orders quickly to get them to you fast! Please email us at info@themickingco.com as soon as possible with your request. We can only cancel or modify an order if it has not yet entered the fulfillment process.
Pre-orders for sold-out items are offered on a case-by-case basis. Please keep an eye on our social media and website for announcements on restocks and pre-order availability.